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Privacy Policy

1. Introduction

At Fern & Wild, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this policy.

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2. What Information We Collect

We may collect the following types of personal data:

  • Identity Data – Name, email address, phone number

  • Payment Data – Billing details, payment information (processed securely via third-party payment providers)

  • Order Details – Products purchased, order history

  • Technical Data – IP address, browser type, cookies, and site usage

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  • 3. How We Use Your Information

  • Process and fulfil your orders

  • Provide customer support

  • Improve our website and services

  • Send marketing emails (only if you opt in)

  • Comply with legal and tax obligations​

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4. Sharing Your Information

We do not sell your personal data. However, we may share it with:

  • Payment providers (e.g., Stripe, PayPal) to process transactions

  • Couriers to deliver your orders

  • Marketing platforms (only if you have opted in for emails)

  • Legal authorities if required by law​

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5. Cookies & Tracking

We use cookies to enhance your experience. These help us:

  • Remember your shopping preferences

  • Analyze website performance

  • Provide relevant advertising (if applicable)

You can manage your cookie settings in your browser.

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6. How We Store & Protect Your Data

​We take security seriously. Your data is stored securely, and we implement measures to prevent unauthorized access. However, no online system is 100% secure, so we encourage strong password practices when creating an account.

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7. Your Rights

​You have the right to:

  • Request a copy of your personal data

  • Ask us to correct or delete your information

  • Opt out of marketing communications

  • Withdraw consent for data processing

To exercise these rights, email us at hello@fernandwild.co

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8. Changes to This Policy

We may update this Privacy Policy periodically. Please check this page for any changes.

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9. Contact Us

If you have any questions about this policy, contact us at hello@fernandwild.co

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