FAQ'S

What products do you sell?

At Fern & Wild, we specialise in high-quality artificial flowers and home décor. Our products include a wide variety of floral arrangements, wreaths, baskets, and decorative items, all designed to add a touch of elegance and beauty to any space.

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How do I place an order?

To place an order, simply browse our collection, add items to your cart, and proceed to checkout. You’ll be asked to enter your shipping and payment details. Once your order is confirmed, you’ll receive an email with your order details.

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What payment methods do you accept?

We accept a variety of secure payment methods, including: • Credit and Debit Cards (Visa, MasterCard, America Express etc.)

 

How do I track my order?

Once your order has been dispatched, you will receive a tracking number via email. You can use this number to track your shipment through the courier’s website.

 

Do you offer international shipping?

Currently, we offer shipping to the UK (excluding Northern Ireland) Norway, Switzerland, Iceland, Liechtenstein, USA, Canada, Australia and NewZealand. Shipping times and costs vary depending on the destination. Please check our shipping page for more details.

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Can I cancel or modify my order?

If you wish to cancel or modify your order, please contact us as soon as possible at Hello@fernandwild.co. Once an order has been processed or shipped, we may not be able to make changes.

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What is your return policy?

We accept returns within 14 days of receipt, as long as the items are unused and in their original packaging. Custom or sale items are non-refundable. Please visit our Returns & Refunds page for more details.

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How can I contact you?

For any questions or assistance, you can reach us at hello@fernandwild.co or through our contact page. Our team is happy to help with anything you need!

 

How do I know which products are best for my space?

We recommend browsing our product descriptions, which provide details on size and styles. If you need further guidance, feel free to reach out to us, and we can help suggest products that best suit your needs.