Terms & Conditions

1. Introduction

Welcome to Fern & Wild! By using our website and purchasing our products, you agree to these Terms & Conditions. Please read them carefully. If you do not agree, we kindly ask that you do not use our site.

2. About Us

Fern & Wild is a supplier of high-quality artificial flowers and home décor.

For any inquiries, contact us at hello@fernandwild.co.

3. Ordering & Payments

• Orders are placed via our website and confirmed via email.
• Payments must be made at checkout using our secure payment providers.
• We reserve the right to refuse or cancel an order if there is a pricing error or stock issue.

4. Shipping & Delivery

• We aim to dispatch orders within five to seven business days.
• Delivery times vary based on location and shipping method.
• We are not responsible for delays caused by couriers.

5. Returns & Refunds

• Returns are accepted within 14 days of receipt, provided items are unused and in original packaging.
• Custom or sale items are non-refundable.
• Refunds will be processed once we receive and inspect the return.
• If you wish to return an item, please note that the return postage cost will be the responsibility of the customer. We recommend using a tracked service to ensure your return reaches us safely.

6. Product Information

We strive to provide accurate descriptions and images, but colours and details may vary slightly due to screen differences.

7. Intellectual Property

All website content, including images, text, and branding, belongs to Fern & Wild. You may not copy or use any content without written permission.

8. Liability & Disclaimers

• We are not liable for any indirect, incidental, or consequential damages.
• We do not guarantee that the website will always be error-free or uninterrupted.

9. Changes to Terms

We may update these terms from time to time. Please check back regularly for updates.

10. Contact Us

If you have any questions about these terms, email us at hello@fernandwild.co.